Privacy Policy

At Vox Bulgarica we value our customers and respect their privacy rights and concerns. This is the Internet Privacy Policy for Vox Bulgarica, in which we explain our purposes and policies for the collection, use, and disclosure of personal information.

The Information We Collect
Vox Bulgarica collects information by various methods including information actively provided by its customers through our stores, websites and point of sale systems, for the following purposes: to contact you to subscribe to e-mail newsletters, customer surveys, send you marketing material, enter contests, provide general feedback and processing sales. Where required under law, we ask you for your express consent and inform you as to why we are collecting this information at the time you provide it. Sometimes your consent can be implied (for example, non-sensitive information knowingly supplied by you to our website).
The types of personal information we may collect include your name, address, phone number, email contact information, and purchasing information.

How We Use This Information
We collect personal information to establish and maintain responsible commercial relationships with our customers, to manage and develop our business and operations and to meet legal and regulatory requirements. Some examples, in addition to the other purposes set out under "The Information We Collect", include collecting and using personal information to contact you for marketing surveys to improve our customer offerings, and for soliciting customer service feedback to improve our ability to serve your needs.

On-line merchandise sales, refunds and exchanges:
You will be asked to provide your payment information, address, and phone number to complete sales and delivery transactions or, in the case of refunds your original packing slip, for audit and fraud prevention purposes.

Who We Share This Information With
Your personal information may be shared with our third party service providers for the processing of such information. This would be done only for the purposes identified above. We do not share marketing and personal information with other third party companies.

Vox Bulgarica limits access to your information to those who need to use it for the purposes described above. We protect your information with security tools appropriate for the nature of the information. We keep this information only for as long as is required to fulfill its purpose or to meet our other legal requirements.

On-line purchases:
Secure Sockets Layer ("SSL") technology is used to protect the security of your credit card information as it is transmitted. SSL is the industry standard for secure commerce transactions. It is designed to prevent your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name and address.

Accessing Information
You may access and review your personal information contained in Vox Bulgarica's files by requesting to do so in writing to:

34 Shoreline Circle
Port Moody, British Columbia
V3H4V9, Canada

If your information has changed or is incorrect, we will make appropriate corrections or delete it as you request. We may charge an appropriate administrative fee for accessing your information, in accordance with applicable law.

Cookies are used by Vox Bulgarica for the convenience of our users. Cookies automatically authenticate the user. A user can access the Vox Bulgarica websites with the cookie feature turned off; however, in doing so they may find themselves challenged for username and password information or asked for other preferences on multiple occasions. Vox Bulgarica also uses cookies to track user's visits and uses the information to improve the user's experience.

The Vox Bulgarica Web site may contain links to information at other Web sites. When you click on one of these links, you are moving to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Vox Bulgarica may amend this policy from time to time. If such amendments affect how we use or disclose personal information already held by our company in a material way, Vox Bulgarica will obtain consent.

Contact Us
For more information on Vox Bulgarica and/or regarding our privacy practices, please contact us at the addresses set out above.

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